🔹 7-Day Return & Refund Policy
At PlanterLand, your satisfaction is our priority.
We offer a 7-day return and refund policy to ensure a smooth and worry-free shopping experience.
🌿 Eligibility for Returns
- Items must be returned within 7 days of delivery
- Products should be unused, undamaged, and in original packaging
- Proof of purchase (order ID or invoice) is required
- Items damaged due to misuse or mishandling are not eligible
🚚 Return Process
- Contact our support team within 7 days of receiving your order
- Share your order ID and product images (in case of damage/defect)
- Our team will verify and arrange a return pickup or provide instructions
- Once we receive the product, we will process your refund
💰 Refund Policy
- Refunds will be processed within 5–7 business days after the returned item is received and inspected
- The amount will be credited to your original payment method
- In case of Cash on Delivery (COD), refunds will be processed via bank transfer or wallet
⚠️ Non-Returnable Items
- Used or damaged products (not due to manufacturing defect)
- Customized or special-order planters
- Clearance or sale items (if mentioned)
📦 Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item:
- Please inform us within 48 hours of delivery
- Share clear photos/videos for quick resolution
- We will offer a replacement or full refund
📩 Need Help?
For any queries, feel free to contact us:
Email: support@planterland.com
WhatsApp: +91 70017 72961
